• All prices displayed include VAT at the current legal rate.
• All prices and promotions displayed are exclusive to the online store and limited to available stock.
• The prices displayed are valid, unless there is a typographical error or stock shortage.
• If an ordered product is unavailable, the customer will be informed immediately and may choose another product or a full refund.
• In case of a price, description, or image error, the customer will be informed immediately, with the option to proceed with the order using the new information or to cancel it if desired.

The following payment methods are accepted:

• Bank Transfer:
  IBAN: PT50 0035 2098 00019803230 81 - Joao Carlos Silva Neves
  To proceed with your order, you must send us the original bank proof to [email protected] with the order number. Print Screens are not accepted.
• Multibanco Reference;
• MB WAY;
• Credit Card (Visa/Mastercard, Maestro, American Express);
• PayPal;
• Google Pay;
• Apple Pay.

4.1. Scope

This policy applies to all orders placed through our online store.

4.2. Typical Delivery Times

Shipping to Mainland Portugal and Spain: Orders paid by 4 pm, 1 to 3 working days;
Shipping to Portugal and Spain Islands: Delivery time varies from 2 to 5 working days after payment confirmation;
Other Countries: Delivery time varies from 5 to 15 working days, depending on the destination and after payment confirmation.
Delivery times are subject to stock availability. Orders placed on weekends or holidays will be processed on the next business day.
Delivery times may be longer during festive seasons and Black Friday. We ask for your patience and understanding.
The customer will be notified by email or SMS if there is a prolonged delay or unavailability of the product.

4.3. Delivery Methods

Deliveries are made by CTT Expresso directly to your chosen location, CTT points, or Lockys;

4.4. Shipping Costs

Shipping costs are calculated at checkout and depend on the weight, volume of the order, and destination.
We offer free shipping depending on countries and order values.
Simulate your shipping costs here

4.5. Order Tracking

After shipment, you will receive an email with the order tracking code for online tracking, which can also be found in your customer area.
After 6 pm, you should actively track your order to facilitate receipt with the tracking code available in your customer area under "Track Order."
If 48 hours have passed, you should contact CTT Expresso by phone: 210 471 616

4.6. Undelivered Delivery

Includes one delivery attempt. In case of recipient absence, a notice will be left for rescheduling the delivery or pickup at the Post Office station within five working days.
If the order is returned to the sender due to incorrect address or prolonged absence, there may be additional costs for reshipment.
NOTE
- The courier may or may not leave a notice for the later collection of the order at the Post Office.
- The courier may or may not call from an anonymous number.
- You may or may not receive an SMS from CTT Expresso informing that the order is available for pickup at a CTT point or store.

4.7. Delay Policy

We are not responsible for delays resulting from external factors (e.g., strikes, adverse weather conditions, holidays, festive seasons, and Black Friday).
In case of a delivery delay exceeding 15 business days beyond the maximum limit indicated above, the customer will receive compensation of 20% of the value of the ordered items.
We cannot be held responsible or refund payments for shipments in cases of cancellations due to potential delays caused by CTT.

4.8. Damaged or Lost Products

In case of visible damage upon delivery, please reject the order and contact us immediately.
For lost products, an investigation will be initiated with the carrier/Post Office.

4.9. Contacts

For any delivery-related inquiries, contact us via email at [email protected] or by phone at +351 289 701 255.
 

Orders are shipped in opaque padded envelopes for small items and standardized cardboard boxes for larger items. The packaging is completely discreet, sent in a personal name, with no reference to the content or the store.

RETURNS AND EXCHANGES

• Under Decree-Law No. 24/2014, the consumer has 14 consecutive days from receipt of the order to communicate the decision to exercise the right of withdrawal, where legally applicable. After such communication, the consumer has a further 14 days to return the items.
• You may request a return or exchange of any item in the order. The request is registered and subject to verification after receipt.
• The customer must contact us before making any return at [email protected] or by phone at 289 701 255, or use the withdrawal flow in the customer area.
• Products (packaging/seal): We only accept exchanges or returns of products whose original packaging has not been opened and whose seals remain intact. Otherwise, the return will not be accepted for hygiene reasons, and the items will be sent back to the customer with the corresponding shipping costs charged.
• Fashion / clothing: We only accept exchanges or returns of garments with intact labels and with no signs of wear or washing; all items are subject to inspection checks after receipt. Otherwise, the return will not be accepted for hygiene reasons, and the items will be sent back to the customer with the corresponding shipping costs charged.
• If you are unsure of your size, you should choose the next size up. You should always try on the garments over your underwear.
• If an item is returned which was supplied together with a free gift, the free gift must be returned or the value of the free gift will be charged, as will any shipping costs that had originally been provided free of charge.
• Returns of items that have been used or damaged by the customer will not be accepted.
• Films may only be returned in the event of a defect and will be replaced with the same title. If the title has been discontinued, an exchange for another title may exceptionally be permitted.
• Whenever a return is not accepted, the customer will be informed and must pay the corresponding return shipping costs. If, after 30 days, the customer has neither requested that the item be returned nor responded to our communications, a storage fee of €0.50 per day will be charged to cover the costs of storing and safeguarding the item until it is returned. If no response is received within 6 months, we will resort to the legally available means to bring our obligation to store and safeguard the item to an end, including, where applicable, consignation in deposit, while any storage costs and other expenses incurred will remain payable.
• These limitations are without prejudice to the consumer’s statutory rights in the event of lack of conformity or a defective product.

Returns should be sent to the following address:
J.Neves
Technical Department
Av. D. Joao VI. 205 R/C ESQ
8700-134 Olhão
Portugal
SIZE EXCHANGES
See the conditions for size exchanges.  
RETURN, CANCELLATION, AND EXCHANGE FEES

• Exchanges due to defects will be free after confirmation.
• For exchanges due to size or customer preference, the shipping costs to our facilities are at the customer's expense. The new shipment is free.
• The customer bears the cost of returning the items, except in cases of defects or errors attributable to the store.
• When an order is not delivered due to circumstances attributable to the customer, namely failure to collect it within the period made available by the carrier, unjustified refusal of delivery, or incorrect/incomplete delivery details, and the order is returned to CUPIDO, the shipping costs applicable at the time the order was placed will be deducted from the amount to be refunded, regardless of whether the customer benefited from free shipping. The customer has access to all the necessary information to track the order and help ensure successful delivery.
• Amounts paid for gift wrapping or personalised cards will not be refunded.

MISTAKES
We are all human and mistakes can happen. If they do and the customer wishes, the wrong item will be collected by us, and the correct item will be sent to the customer at no cost.

In accordance with Decree-Law No. 24/2014 of February 14, the consumer has a period of 14 consecutive days to withdraw from the contract without justification. The period begins upon physical receipt of the goods.
To exercise this right, you must communicate your intention in writing (email or letter) and return the items as indicated above.
To exercise your right of withdrawal, you can use the following model communication (copy, complete, and send by email to [email protected]):
Attn: Cupido
Av. D. João VI, No. 205, 8700-134 Olhão
Email: [email protected]
I hereby inform you that I intend to exercise my right of withdrawal regarding the purchase contract for the following product:

• Product: [Clearly identify the product]
• Order Number: [your order number]
• Receipt Date: [day/month/year]
• Customer Name: [Your full name]
• Address: [Your complete address]
• Telephone contact and/or email: [customer contacts]

Signature (only if sent by printed letter):
[Handwritten signature]
Date: [day/month/year]

All products sold by Cupido are covered by the legal warranty in force, except for consumable or perishable products by nature. The warranty does not cover misuse, improper use, or normal wear of the product.

• The customer must ensure that the items purchased are allowed in their country. No refund will be given in case of customs retention due to illegal importation or abandonment.
• In case of a non-accepted return and if the customer does not respond within a period exceeding 6 months, the item will be considered abandoned and destroyed.

Cupido is licensed by DGAE (license no. 1790/2008) and regularly inspected by ASAE, ensuring full legal compliance and security in the acquisition of products.

For questions, clarifications, or complaints, contact us via:

Email: [email protected]
Phone available on the website
Address: Av. D. João VI, No. 205, 8700-134 Olhão, Portugal

By placing orders, customers accept the processing of their personal data as described in our Privacy Policy. This acceptance is mandatory and explicit through a checkbox before finalizing the order.

This website uses cookies. Consult our Cookie Policy for detailed information and management of your preferences.

Cupido applies rigorous technical measures to ensure security. The user should adopt appropriate computer protection measures.

Alternative Dispute Resolution for Consumer Disputes (Law No. 144/2015)

"In case of consumer disputes, the consumer can resort to an alternative dispute resolution entity (ADR).
The entity competent for disputes related to purchases made on this website is:

Center for Arbitration of Consumer Conflicts of the Algarve
Address: Nest of Companies, ANJE Building - Estrada da Penha, 3rd floor, room 26, 8005-131 Faro
Phone: 289 823 135
Email: [email protected]
Website: www.consumoalgarve.pt

You can also consult the European online dispute resolution platform (ODR) at the following email address: http://ec.europa.eu/consumers/odr."

We reserve the right to modify these Terms and Conditions at any time. Changes will be published on this website, and users are advised to check periodically.

João Neves
VAT: 205826040
Headquarters: Av. D. João VI, No. 205, 8700-134 Olhão, Portugal
DGAE License No.: 1790/2008
Email: [email protected]

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Last updated: September 2026